Privacy Policy
We are committed to protecting your personal information and privacy.
Last updated: January 2025
1. Introduction
Umrah Packages London ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
Data Controller: Umrah Packages London
Address: 123 Edgware Road, London W2 2HZ
Contact: [email protected]
2. Information We Collect
2.1 Personal Information
When you book with us or make an inquiry, we may collect:
- Full name and title
- Date of birth and gender
- Contact information (phone, email, address)
- Passport details and nationality
- Emergency contact information
- Dietary requirements and special needs
- Medical information (if relevant to travel)
- Payment and billing information
2.2 Website Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system details
- Location data (if permitted)
3. How We Use Your Information
3.1 Service Provision
- Processing and confirming your bookings
- Arranging flights, accommodation, and transportation
- Processing visa applications
- Providing customer support and assistance
- Emergency assistance during travel
3.2 Communication
- Sending booking confirmations and updates
- Travel information and safety updates
- Marketing communications (with consent)
- Responding to inquiries and feedback
3.3 Legal Compliance
- Meeting legal and regulatory requirements
- Fraud prevention and security
- Financial record keeping
- Compliance with travel regulations
4. Data Sharing
4.1 Necessary Sharing
We may share your information with:
- Airlines: For flight bookings and check-in
- Hotels: For accommodation reservations
- Transport Companies: For ground transportation
- Visa Agencies: For visa processing
- Government Authorities: As required by law
- Payment Processors: For secure payment processing
4.2 No Commercial Selling
We never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement robust security measures to protect your data:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and staff training
- Regular security audits and assessments
- Secure backup and disaster recovery procedures
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.
6. Your Rights (GDPR)
Under GDPR, you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Restrict
Limit how we use your data
Right to Portability
Transfer your data to another service
Right to Object
Object to processing of your data
To exercise any of these rights, please contact us at [email protected] or call 020 7123 4567.
7. Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device.
Cookie Types:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences.
8. Data Retention
- Booking Data: Retained for 7 years after travel (legal requirement)
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: Anonymized after 26 months
- Financial Records: 7 years as required by law
Privacy Questions?
Contact our Data Protection Officer for any privacy-related inquiries.